FAQs
With our finest quality silk, it is machine washable (Recommend using delicate wash bag)
Please use ph neutral liquid products or special product for silk
The water temperature should be around 30 degree Celsius to keep balance of our silk fabric
You can always iron our product with a cool setting. For long-lasting product, always iron on the inside.
Please use room temperature water to wash our Sleep Mask
Machine washable, but hand wash is recommended
Or you can use soak cloth to clean the surface
You can always iron our product with a cool setting
SilkCha Mulberry Silk Pillowcases are available in
Standard / Queen size of 20”x30” (51cmx76cm)
SilkCha Sleep Masks are available in
Standard size of 8cmx20cm
We work closely with our supplier to provide you the best product we can offer with the guaranteed of international OEKO-TEX Certified Standard 100. Silks that we use are non-toxic dye. Anti-dust & Bacteria that cause skin infection and acnes.
There are many types or silks in the market. However, mulberry silk is the highest quality you can find in the market, our silk products are made of 100% mulberry silk which are natural, odourless, and hypoallergenic.
Fabrics beside Silk do not have the ability to let your skin glides through without creating stretches, tugges, and creases, resulting in premature wrinkles. Unlike Silk, Cotton dries your skin and hair out as they absorb moisture while twisting your hair from the root, creating a tangled damaged hair in the long term. Satin is another cheaper substitute of real Silk that do not have any beauty effect on your skin.
Momme or mm is a measurement of silk fabric which indicates the weight of silk. More weight the silk has, the longer it will last. For SilkCha, we are proudly present our 22 momme mulberry silk which gives high durability to our customers.
The product will be shipped within 2-3 business days
We always use express shipping method which will arrive at your destination within 1-2 business days
*Due to Global warming and environmental issues, recycled or reuse boxes and papers will be use for shipping purposes.
Please know that you are saving the world 🙂
Returns and Refunds can be made
Customer satisfaction is our main priority 🙂
If you receive damage or fault product, please let us know within 10 days after receiving the product, for the replacement
If you change your mind about the product or want to exchange items for different items :
To be eligible, please submit your request to our email or line@
The product musts be unused in perfect condition and must be returned within 15 days after receiving the product, trackable shipping method is required.
We will charge some shipping fees for the replacement.
Any inquiries can be contacted through our e-mail : contact@silkcha.com
We will work hard to help you get the best service that you deserve.